Jun 12, 2024
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- Navigate to the installer in vscan
- Copy the contents of the “Installer” and “Driver” folders to your machine
- You should now have the following files on your machine
- Firstly select the “Aviagen WMDC W11 Installer”, right click and click on “Run as admin”
- A window will appear asking for admin credentials, if you have these proceed, if you do not have these then please contact the helpdesk at [email protected]
- When running, this will install 2 programs, firstly the “Driver Update” and then the “Mobile Device Centre” Both windows will look like this
- Once completed wait for around a minute, this ensures that both items have been installed as there can sometimes be a delay.
- Next, select the “Aviagen WMDC W11 Fixer” installer and right click on it, click “open”
- This will ask you for admin credentials, enter them or contact the helpdesk for assistance as mentioned before
- The following window will appear
- DO NOT restart, instead select “No”
- Next, select the final driver you copied across, “Aviagen WMDC W11 Fixer P2”. Right click on it and select “Run as admin”
- This will ask you for admin credentials, enter them or contact the helpdesk for assistance as mentioned before
- This will show you the following screen
- Close this window
- From here you may restart your machine
- Once the machine has restarted, you may open the software, it should run with a normal double left click, if it does not open attempt to run it as admin.
- If it still will not open go back to step 8 and run through again.
- If the issues till persists uninstall both “Windows mobile device manager” and “Windows mobile device manager update” and “WMDCFixesWin10” and restart the process again
- Windows mobile device manager is an old application and this may take multiple attempts to install correctly on windows 11