• After you have completed first time setup/enrolment, you will be eligible to reset your password
• If you currently know your password, then you can choose the “Change Password” option
• If you do not currently know your password, you will instead have to choose the “Reset “Password” option
• First, use windows search to find the “Change Password” or “Reset Password” option
  • 

Figure 1 - Windows 10, Example uses reset, you can also type “Reset password” instead

Figure 2 -Windows 11, Example uses reset, you can also type “Reset password” instead

• You will be faced with a logins screen, use your username to login
  • 
• You will then be asked to provide a method of authentication, this can be different depending on your unique setup.
  • Your current password
  • Physical Key
  • Google Authenticator
  • Mobile Code
  • Microsoft Authenticator
  • Manager Authentication
    
     
• You will need to provide enough different methods to fill the star requirement, each method is worth a different amount of authentication stars
  • 
• Only once you have filled this requirement will you be able to change your password
• Once you have fulfilled this requirement you will see a password reset screen
  • 

Figure 3 - Password Reset Screen and Requirements

• Your new password will need to fulfil the requirements listed on the reset screen, once complete you can reset the password.
• If you are connected to an Aviagen network at an Aviagen site, you will now have completed your password reset process and can now login with this new password.
• If you are working remotely, you will need to make sure you follow the password refresh process.
  • First, ensure you are still logged in, then connect to the Cisco VPN, using your new password to login
  • Once connected, lock your machine, you will then need to enter your new password to log back into the machine
  • If this is successful, you have now refreshed your password and can proceed to use your new password going forward.
• You can contact [email protected] for further support when working remotely