Jun 12, 2024
Presenting
- Please visit reception and ask for the dongles for your room (the room names are on the underside of each dongle)
- Press the On button in the corner of the room
- Plug the dongle into a spare USB port
- The software should autorun and the dongle should have a solid white circle
- Firmly Press the centre of the dongle
- Your screen will appear on the TV
Do you want to use Zoom?
- Join a meeting
- Ensure the Audio selection is set to the “Room” devices
- And again, for the Video, Choose “Room Camera”
Troubleshooting Guide
Problem | Suggested Resolution |
White Spinning Circle on the Dongle |
The Barco Application may not have started. Check your windows Explorer for a D: or E drive and run the “Clickshare_For_Windows.exe” applications |
Nobody can hear me |
Check you have set the Microphone properly on in Zoom to the Room Speakerphone
Does the front of the camera have a red light on? If so press the mute button on the remote to unmute the Polycom |
The Camera keeps moving and following the speaker |
Press and hold this button on the remote until you hear a beep. You can then use the manual zoom in and out buttons on the remote control |