Guide | Using Ninja to Remotely Connect to a Machine (End User)
Jun 25, 2024
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- Firstly ensure that you have a Ninja account.
- You can do this by contacting [email protected] and asking for a Ninja/Remote Access account.
- Once your account has been created you may follow these steps.
- You will need to request devices in this list by contacting the helpdesk with justification
- On the login screen for https://aviagen.rmmservice.eu , enter your Ninja account email and password that you set earlier
- Once logged in, you will see a similar screen to this
- On the left you will have your name, device list and settings
- On the right, your available devices, you can request devices in this list by contacting the helpdesk with justification
- When a device is offline/Powered off, you will see the following Icon alongside it
- Devices in Aviagen do not support the wake up command option, you will need to contact a member of staff on location to power the device on.
- When a device is online/powered on, you will see the following icon alongside it
- When you click on the "Ninja Remote" option, you will immediately see a dialogue box appear
- This box may ask you to download software, this is required to connect to the machine.
- Once downloaded, install as required, refer to the Heimdal guide if you need -> HERE
- Once connection is successful, you will see the following screen
- You have now successfully connected to the device
- From left to right your button options are
- Select Screen
- Ctrl + Alt + Delete
- Paste copy as keyboard entry
- List of clipboard shortcuts
- Normal Paste of Copy
- Add printers from this device to your computers printer options
- Options to enable/disable your and the devices physical keyboard and mouse input
- You will also have the option to record the screen to your own device
- Within additional settings you will have a variety of advanced options, use these at your own peril
- Power device on/off
- Select Screen
- From left to right your button options are
- To disconnect without powering off the device, close the window as per normal
