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Overview
The Mimecast Personal Portal allows you to manage your quarantined emails, review blocked messages, and control certain email security settings. It gives you visibility into emails that may not have reached your inbox and lets you take action when needed.
Accessing the Personal Portal
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Open a web browser.
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Go to the Mimecast Personal Portal (https://aviagen.login-usb.mimecast.com/).
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Log in using your company email credentials.
Tip: You can also access the portal directly from links included in Mimecast quarantine notification emails.
Key Features
1. View Quarantined Emails
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Displays emails that Mimecast has held due to suspected spam or security concerns.
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You can review sender, subject, and date.
2. Release Emails
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Select the email you want to release.
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Click Release.
Result: The email will be delivered to your inbox.
3. Permit (Allow) a Sender
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Select a quarantined email from a trusted sender.
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Click Permit or Allow Sender.
Result: Future emails from this sender will be delivered without being blocked.
4. Block a Sender
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Select an unwanted email.
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Click Block Sender.
Result: Future emails from this sender will be rejected or sent to spam.
5. Search and Filter
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Use search or filters to quickly find specific emails.
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Filter by date, sender, or subject.
Understanding Quarantine Notifications
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Mimecast may send you periodic emails listing quarantined messages.
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These emails include links to:
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Release
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Permit
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Block
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Note: These actions can often be performed directly from the notification email without logging into the portal.
Important Notes
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Not all blocked emails appear in quarantine: Some high-risk emails may be rejected before reaching your account.
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Use caution when releasing emails: Only release emails you trust.
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Links may expire: Quarantine emails are only stored for a limited time.
Best Practices
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Regularly review your quarantine notifications
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Only permit trusted senders
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Report suspicious emails using the Mimecast Report Message button in Outlook
Accessing from Mobile Devices
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All of the above applies the exact same when access the portal from mobile devices.
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The 'Mimecast' application can be downloaded from iOS App Store but Android devices must use the portal.
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When accessing from Android, the menus can be a little awkward to navigate:
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To access the area you need, this will more than likely be Advanced Features to manage Held Messages, you may need to choose this and then close the menu to show.
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It may seem like the portal is unresponsive, however you just need to close the menu to reveal the selected area.
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